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From Vicci Jarman on March 19th, 2020
30 playsA round up of what happened on day two of our 'We're Changing' event looking at the upcoming months of system and business process development led by… -
From Vicci Jarman on March 19th, 2020
33 playsA round up of what happened on day one of our 'We're Changing' event looking at the upcoming months of system and business process development led by… -
From Vicci Jarman on March 19th, 2020
36 playsWe hear from staff that have already gone through a go live using new systems and business processes and from students working on the Student Journey Transformation… -
From Andrew Gibson on February 28th, 2020
14 playsIn this video we look at how to add Exceptional Factors evidence to an existing claim within SRM -
From Andrew Gibson on February 28th, 2020
1 playsIt this video we'll look at updating an exceptional Factors claim with a revised assessment deadline -
From Andrew Gibson on February 28th, 2020
0 playsIn this video we'll look at updating the decision notes of an Exceptional Factors claim -
From David Dresner on February 28th, 2020
4 playsIn this video we'll look at how to reactivate a closed Exceptional Factors claim -
From David Dresner on February 28th, 2020
14 playsIn this video we'll look at how to link an email received from a student that has not automatically been associated with an Exceptional Factors claim. -
From David Dresner on February 27th, 2020
5 playsIn this video we'll look at recording a revised assessment date deadline for an Exceptional Factors claim. -
From David Dresner on February 27th, 2020
4 playsIn this video, we’ll look at the process of evaluating a personal statement of an Exceptional Factors claim submitted by the student. -
From David Dresner on February 27th, 2020
3 playsIn this video, we’ll look at how to evaluate exceptional factors evidence. -
From Andrew Gibson on February 27th, 2020
13 playsIn this video we'll look at how to pick the earliest item from the Exceptional Factors case management queue. -
From Andrew Gibson on February 27th, 2020
12 playsIn this video we'll look at how to reply to an student email or portal comment in an Exceptional Factors claim. -
From Andrew Gibson on February 27th, 2020
2 playsIn this video, we’ll look at the procedure to remove an exceptional factors item from queue. -
From David Dresner on February 27th, 2020
4 playsIn this video, we’ll look at the procedure of confirming an exceptional factors claim outcome.
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Video Resource for Manchester Metropolitan University